Companies make mistakes, and it turns out there are expensive and inexpensive ways to apologize for them. NPR's Planet Money's looks a study that finds out how apologies really work.
Read more on NPR
Thursday 18 October 2018
loobobilly News: The Economics Of Apologies: Why Saying Sorry Isn't Always As Easy As It Seems
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Companies make mistakes, and it turns out there are expensive and inexpensive ways to apologize for them. NPR's Planet Money's looks a study that finds out how apologies really work.
Read more on NPR
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